Upload your audio files or type your prompts for each question
Upload your audio file (wav) of survey questions or have Invox convert your text to speech.
Support both voice and keypad responses
Collect survey responses using speech recognition or provide callers with the option to touchtone (dtmf) their responses.
Define response type - boolean, date, number. digits, currency
Choose from response types including: boolean (yes, no), date (tomorrow, day after, next Friday, Friday or a specific date), number, digits, currency (US, UK and Euro) and time.
You can extend the basic data types to create your own custom data type by defining the possible answer set. For example, responses to the query "Please state your favorite color." can be restricted to answer types "Blue", "Red", "Orange", "White" and "Black".
Receive emails or integrate directly with CRM or database
Responses are immediately sent to the designated email.
You can prompt questions and update responses directly from/to database or CRM.
Use one of our templates or create your own
Pick from readily available templates - call feedback, agent feedback, company feedback and service feedback.
