Reverse 411

Reverse 411 fetches your caller's details such as the name and/or address from Whitepages (if available) based on the incoming caller ID.

Land line phones provide good results. You can use this information - caller's phone number, caller's location and caller's address in instant messages (IM) or text alerts.

You can also add a rule to insert the lead details into the CRM directly.

Please note that Reverse 411 is handled using the Whitepages service and will put the caller on hold for 2-4 seconds.

Reverse 411 helps you in the follwing ways:

• Insert customer details into CRM so you can refer it for future purposes
• Use the customer details in IM alerts so you know who's calling your business
• Setup rules based on customer's location/phone number etc
• use customer information so you handle every incoming call in a better way.