Get Alerts on IM anywhere in the call flow - Google Talk, Yahoo, AOL, Skype (beta), ICQ.
Simply drag and drop the IM notification icon in your workflow and customize your IM message.
Customize call scripts using IM Alert.
Enhance productivity and satisfaction by letting your agents know who is calling and which script to use to answer the caller.
Gather caller's data from the database, CRM or even information collected by IVR
Send custom caller data (from database and CRM) to your agents.
Grab Caller's location, time zone and name – crucial for sales.
Use Whitepages to look up location, time zone and name (if calling from landline) and put that information at the fingertips of your agent.
