View call statistics online
All your incoming call data is integrated directly into IVR Google Analytics and available online 24/7.
Analyze call logs and click2dial with web data
Graphs, pie charts, peak call volume, peak time and other stats are available in the Google Analytics interface.
Associate phone calls with campaigns on Google
Determine return on investment (ROI) on Adwords by associating calls with each ad campaign using Invox's Google Analytics integration.
Track calls on main lines, sub extensions and missed calls.
Google Analytics's drag and drop module can be customized anywhere in the call flow - use it to track calls on main lines, extensions, and sub-extensions while also tracking the number of missed calls and the times when your center receives the most calls (peak call volume), allowing you to develop new strategies to optimize your center.
